Frequently Asked Questions
Account, Log-in and Registration
Identified existing G8 Education suppliers will receive an email with an invitation to register and join the CSP. If you have not received an email to register and join, please check your spam/junk folder and if it’s not there, email: firstname.lastname@example.org
Once you have received the email invitation, select the ‘Join Coupa’ button in the email and follow the instructions to register and set-up your profile.
Yes. Email email@example.com and request an invitation to join the CSP.
If you already have a Coupa account set up, check that you have entered your email address and password correctly. If you can’t remember your password, select ‘Forgotten your password’ to request the email to reset your password.
No. When you receive your invitation to join CSP from G8 Education, simply login with your current CSP account details and select G8 Education as a customer, by selecting Profile >Customer Setup and following the prompts. You can be doing business with multiple customers from your existing CSP account.
Log in to your CSP account and click on the ‘Notifications’ link in the top right corner. This will open your notifications page. If there is a notification ready for viewing, you will notice a red circle with a number in it showing how many notifications you have. You will also receive a notice by email every time a new notification is added.
Purchase Orders and Invoices
Log into your CSP account and select ‘Orders’ on the Home Page in the top (blue) menu bar. Select the ‘PO Number’ (blue link) to open and view a purchase order. Purchase orders will be sent to the PO Email Address that G8 Education has on file for your business. If you wish to change this email address, please contact: firstname.lastname@example.org
You can create invoices from your purchase orders and from a Contract directly in the CSP.
Yes. All invoices to G8 Education must reference the Purchase Order issued to you by G8 Education prior to supplying G8 with products or services.
Log into your CSP account and select ‘Invoices’ on the Home Page in the top (blue) menu bar to view your invoices. Once selected, on this page you can also select ‘Payment Receipts’ to view all payments made.
- For technical assistance with Coupa go to: coupa.com/help/ – if you cannot find an answer there, email: email@example.com
- For all system content and operational/user enquiries, email: firstname.lastname@example.org